Case studies of KM failures


References in the Published Literature

(see also Case studies of KM successes page)
(do you want to add your own anecdote about failure or disappointment in implementing KM? Or read other people's? Visit this page)

Addicott, R., McGivern, G., & Ferlie, E. (2007). The distortion of a managerial technique? The case of clinical networks in UK health care. British Journal of Management, 18(1), 93-105.

Barth, S. (2000). KM Horror Stories. Knowledge Management Magazine, October.
http://web.archive.org/web/20061024105446/http:www.destinationkm.com/articles/default.asp?ArticleID=923

Braganza, A., & Möllenkramer, G. J. (2002). Anatomy of a failed knowledge management initiative: lessons from PharmaCorp's experiences. Knowledge and Process Management, 9(1), 23-33.
http://www.sims.monash.edu.au/subjects/ims5330/resources/PharmaCorp%20case.pdf

Chua, A., & Lam, W. (2005). Why KM projects fail: a multi-case analysis. Journal of Knowledge Management, 9(3), 6-17.
http://64.233.179.104/scholar?hl=en&lr=&q=cache:yTMAlq9PCngJ:www.business-port.net/PDF%27s/PDF034.pdf+

Chua, A. (2007) The curse of success: Knowledge-management projects often look good in the beginning. But then problems arise. Sloan Management Review: Business Insight, April.
http://sloanreview.mit.edu/wsj/insight/organization/2007/04/27/index.php?p=1

Lambe, P. & Tan, E. KM Implementation Challenges: Case Studies from Singapore Organisations. Straits Knowledge 2003

KM Implementation Challenges.pdf
KM Implementation Challenges.pdf
KM Implementation Challenges.pdf


Lucier, C. & Torsilieri, J. (1997). Why Knowledge Programs Fail: A C.E.O.'s Guide to Managing Learning. Strategy+Business, Fourth Quarter
http://www.strategy-business.com/press/16635507/13007

Neal, M., & Younis, T. (2006). Fueling the fire: Professional values and departmental boundaries in the management of the BSE crisis in the UK Disaster Prevention and Management 15//(2), 299 - 312.

Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35.
http://64.233.179.104/scholar?l=en&lr=&q=cache:x8oVgYdJQPAJ:iskp.csd.auth.gr/mtpx/km/material/JKM-9-3b.pdf